Terms and Conditions

The present conditions of sale are concluded on the one hand by the company Apothicom Distribution. capital of € 712,177 whose registered office is 52 Avenue Edison, 75013 Paris, FRANCE, registered with the Trade and Companies under number Paris B 501839 971 hereinafter referred to as "Apothicom " or the "Seller” and secondly, by any person or entity wishing to make a purchase via the website www.apothicom.org" hereinafter called "the Buyer".

The website offers two kind of orders:

Individual orders hereinafter called "Individuals Orders", referring to any order made on the individual order webpage.

Professional orders hereinafter called "Professional Orders", referring to any order made on the professional order webpage.

Object

The present conditions of sale define the contractual relationship between Apothicom and the Buyer. These conditions apply to all purchases made by means of the site www.apothicom.org whether the buyer is a professional or an individual customer.

The purchase of goods or services on this site implies unreserved acceptance by the buyer of these terms and conditions.
These conditions shall prevail over any other general or special conditions not specifically approved by Apothicom.
Apothicom reserves the right to modify these terms and conditions at any time. In this case the conditions applicable will be those in force on the date of the order by the Buyer.

Orders

The Buyer, who wishes to buy a product or service must obligatorily :

• fill out the identification form which shows all the data requested or by giving his customer number if any;

• fill out the online order form giving all the references of selected products;

• Validate the order after having checked it;

• make the payment in accordance with the conditions provided;

• confirm the order and payment.

Confirmation of the order implies the acceptance of present conditions of sale, the recognition of having perfect knowledge of those conditions and the waiver of its own conditions of purchase or other conditions.
All provided data, recorded and confirmed, constitute a valid proof of the transaction. This confirmation equals a signature and acceptance of the transactions.
The Seller will send an email confirming the registered order

Characteristics of the proposed goods and services

The products and services are those listed in the catalog published on the site www.apothicom.org

Any catalogue or price offer not appearing, or available to download on this website shall be considered as vain.

These products and services are offered within the limits of available stocks.

Each product has an attached description established by Apothicom.

The photographs in the catalogues are as accurate as possible but cannot ensure a perfect similarity with the product, especially with regard to the size and colours.

Prices

The prices listed in the catalogues are in euros, taking into account the VAT applicable on the date of the order.
Apothicom reserves the right to modify its prices at any time. Prices listed in the catalogues on the day of the order shall be applicable to the Buyer.

Prices quoted do not include the cost of order processing, transportation and delivery.

For clients who are registered as account customers, bill payments are due within a maximum of 30 days from the date of bill edition. Delays may be granted by Apothicom, without exceeding 45 days end of the month or 60 days from the bill edition date.

In the case of non-respect of this delay and without any extra-delays solicitation accepted by Apothicom, payment default after a formal notice will implicate:

• The express requirement of all standing payments

• Delay penalties equaling to three times the legal interest rate (11.37%)

In certain circumstances, advanced payment guarantees may be asked

Payment methods

Individual Orders

Payments will be made by:

• Credit card and will be made by means of the secure system that uses 3D SECURE SSL (Secure Socket Layer) so that the transmitted information is encrypted by software and no third party can read it in the network transmission.

• Paypal

Professional Orders

Payments will be made by:

•  Bank transfer; charges resulting from the bank transfer will be fully borne by the buyer.

•  Paypal

Apothicom reserves the right to refuse an order if payment methods do not correspond to the conditions listed above. In this case, the Buyer shall support eventual transaction fees.

The Buyer's account will only be debited upon shipment of the products or services available and the amount of goods or services delivered or downloaded.
At the request of the buyer, Apothicom will be sent a paper invoice showing VAT.

Ownership

Apothicom reserves the rights on the ordered goods until payment

Delivery

Products are delivered to the address indicated in the order.

The risks linked to transportation are borne by the Buyer. In case of damage caused to the order, the Buyer shall contact the carrier for complains.

Individual Orders and Professional Orders may be shipped from different places. In the case where an order includes products from both catalogues, transport fees can accumulate and delivery completed at different times.

Delivery cost and times

Once paid by the Buyer, orders are treated between 48h to 72h. This period may increase in case of stock shortage.

Delivery times are only indicative and if they exceed thirty days from the date of the order, the contract may be terminated and the Buyer refunded. In this particular case, the refund will be total, including the cost of re-expedition of goods in case the cancellation happens after the expedition of the ordered products.

Individual Orders:

Delivery fees are charged only once per order, regardless of the type and quantity of product ordered. The delivery charges and times are detailed below:

Professional Orders:

All price are calculated Ex. Shipment. Delivery charges are calculated according to the weight, the volume and the place of delivery. The cost of transport is added to the bill of account customers. For non-account customers, the cost of transport is detailed on a proforma invoice or quote prior to any confirmation of the order.

Estimated delivery times:

Apothicom reserves the right to charge delivery fees different from the ones displayed on the website in the case of under or over-estimated shipping costs.

In the case of under-estimation, Apothicom will directly contact the Buyer to inform about the changes. In this particular case, the Buyer will be free to cancel its order.

Area of delivery

Apothicom is not responsible for any good blocked at customs. The client is responsible for the import of any product sold by Apothicom in his country and should collect information from national authorities before ordering any product on this website. In all cases, Apothicom will do its best to help in case of blocking at customs.

Individual Orders

Orders by Harm Reduction organisations, Needle Exchange Programmes etc.

Customs tariffs

Orders delivered outside of the European Union can be charged with customs tariffs or other local taxes in vigour in the country of delivery. These fees are at the client’s expenses and responsibility.

Guarantee

All products supplied by the seller have the legal guarantee provided by Article 1641 of the French Civil Code.
In case of nonconformity of a product, it can be returned to Apothicom who will exchange or refund it. The product shall be shipped back in its original packaging, with a note indicating the problem on the delivery order or the bill. Shipment fees will be supported by Apothicom.

All claims, requests for exchange or refund must be made by email to the following address: adv@apothicom.org within seven days from the date of delivery.

Cancellation

Buyers have a cooling off period of fourteen (14) days after the delivery of their order to return the product to the seller for exchange or refund without penalty. The refund will include the cost of a standard delivery. The re-expedition of the Products to Apothicom will be at the Buyer’s expense.

Liability

The seller, in the process of selling online is only bound by an obligation of means, his liability cannot be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, break service, or other unintended problems.

Intellectual property rights

All pictures and videos of the site www.apothicom.org are and remain the exclusive intellectual property of Apothicom. They can be used under the following conditions:

• Unless agreed by Apothicom, it is forbidden to use them for commercial purposes or to modify them

• Leave original identification elements visible (logo, name, and website)

• In the absence of identification elements on the original item, add the name Apothicom as well as the address of the website: www.apothicom.org on or next to the visual element used.

Links or hyperlinks are forbidden without the express written consent of Apothicom.

Personal data

In accordance with the French law relating to data, files and freedoms of January 6, 1978, the information containing names of Buyers may be subject to automated processing.
Apothicom reserves the right to collect information on Buyers including the use of cookies.

Apothicom will not disclose collected information to any third party.

Similarly, users have the right to access and correction of the data concerning them.

Archiving - Proof

Apothicom will archive purchase orders and invoices on a reliable and durable support as a true copy in accordance with the provisions of article 1348 of the French Civil Code.
The computerized records of Apothicom will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Settlement of disputes

The present conditions of online sales are subject to French law.
In case of dispute, jurisdiction is given to the competent courts of Paris, FRANCE, notwithstanding plurality of defendants or warranty.