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Terms and Conditions


Preamble

Via its website (hereinafter the "Website"), Apothicom Distribution provides its customers (hereinafter the "Customers" or "you") with its Harm Reduction tools aimed at reducing risks associated with injection drug use (hereinafter the "Products").

The Website presents two separate ordering areas: Orders placed by people known as "private individuals" (hereinafter "Individual Orders") referring to any purchase made via the Individual Orders page. Orders known as "Professional" (hereinafter "Professional Orders") referring to any purchase made via the Professional Orders page.

The present Terms & conditions of sale (hereinafter referred to as the "TCS") apply to all sales of Products via the Website and supplement the terms and conditions of use of the Website.

These conditions of sale shall prevail over any other general or specific conditions not expressly approved by Apothicom Distribution.

Apothicom Distribution reserves the right to modify these terms & conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order placed by the Customer.

Conditions for placing orders

Buyers wishing to purchase a Product or service via the Website must compulsorily:
  • Fill in the identification form with all the contact details requested or give their Customer number if they have onewishing ;
  • Fill in the online order form, providing all the references of the Products chosen;
  • Validate their order after checking it;

  • Make payment in accordance with the specified conditions;
  • Confirm their order and payment.

Confirmation of the order implies acceptance of the present terms & conditions of sale, acknowledgement that the Customer is fully aware of them, and waiver of the right to invoke the Customer's own terms and conditions of purchase or any other terms and conditions.

All provided data and the registered confirmation will be considered as proof of the transaction. Confirmation shall imply signature and acceptance of the transactions carried out.

The seller will confirm the registered order by e-mail.

Characteristics of the available goods and services

The available Products and services are those featuring in the catalogues published on the Website. Any order referring to any other catalogue or order source shall be considered null and void.

These Products and services are provided according to stock availability.

Each Product comes with a description drawn up by Apothicom Distribution.

The photographs displayed in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the supplied Product, particularly with regard to colour and size.


 

Restrictions


Individual Orders


Product

Where do we ship?

Stericup, Maxicup, Sterifilt, Sterimix+, Maximix+, aluminium sheets

European Union

Citric and ascorbic acids, alcohol pads

European Union

Needles and syringes

European Union, except for Omnifix and Omnican syringes,
and Sterican needles: France only

Apogel,

disinfectant wipes

France only


 


Professional and Harm Reduction organisations Orders


Product

Area of delivery

Stericup, Maxicup, Sterifilt, Sterimix+, Maximix+, aluminium sheets

European Union

Citric and ascorbic acids, alcohol pads

European Union

Syringes and needles

European Union, except for Omnifix and Omnican syringes,
and Sterican needles: France

Disinfectant wipes

France

Apogel France

 


Prices


The prices listed in the catalogues are in Euros and include French VAT, applicable on the date of the order; any change in the rate may be applied to the price of the Products.


Orders shipped to European Union countries will be invoiced according to the local VAT rate. For any questions, please write to adv@apothicom.org.

Apothicom Distribution reserves the right to modify its prices at any time, it being understood, however, that the price featuring in the catalogue on the day of the order will be the only price applicable to the Customer.

The prices listed do not include order processing nor transportation costs. For Professional orders placed by email, a flat-rate processing fee of 20.00 Euros (incl. VAT) will be applied to all orders of less than 150.00 Euros (incl. VAT).

 


Customs Duties 

 

Any orders placed via the Website bound for a country outside mainland France may be subject to any taxes and customs duties imposed in the country of delivery.

These customs duties and any taxes associated with the delivery of an item are the responsibility of the Customer. Apothicom Distribution is not obliged to check and inform its Customers of the applicable customs duties and taxes. It is the Customer's responsibility to enquire of the competent authorities in their country.

 


Terms of payment


Payment is due when the order is placed.

For account Customers, our invoices are payable within 45 days of month-end or 60 days of invoice date.


By express agreement and unless a deferment is requested in due time and granted by us, non-payment of our invoices on the due date will, after a simple formal notice, result in :

 

  • Immediate payment of all outstanding amounts;

  • Late payment penalties of three times the current legal interest rate;
  • Decree #2012-1115 of 2 October 2012 setting the amount of the fixed indemnity of €40 for collection costs in commercial transactions provided for in article L. 441-6 of the French Commercial Code.
All first Professional orders are pending to an advance payment. In addition, under certain conditions, advance payment guarantees may be required.

Methods of payment


For Individual Orders, payment will be made in Euros by :

  • Credit card: payments will be made using the 3D SECURE system, which uses the SSL (Secure Socket Layer) protocol so that transmitted information is encrypted by software and cannot be read by any third party during transmission over the network.

  • Paypal: this secure payment method offers the same guarantees as a credit card transaction.

For Professional Orders, payment will be made in Euros by :

  • Cheques, which must be sent to the seller's head office and bear the mention: payable to Apothicom Distribution.

  • Bank transfer, the costs resulting from the bank transfer will be entirely at the Customer's expense.
  • Credit card: payments will be made using the 3D SECURE system, which uses the SSL (Secure Socket Layer) protocol so that transmitted information is encrypted by software and cannot be read by any third party during transmission over the network.

Apothicom Distribution reserves the right to refuse an order if the means of payment used to settle an order do not comply with the conditions mentioned above. In this case, the buyer will bear any transaction costs.

 

The Customer's account will only be debited upon dispatch of the available Products and only for the amount of the sent Products.

A paper invoice showing VAT may be sent at the Customer's request.

Reservation of ownership

In accordance with the law of 25 January 1985, Apothicom Distribution reserves ownership of the goods until full payment of the sale price.

Deliveries

Deliveries are made to the address specified on the order form.

The Customer is responsible for checking the goods and their condition on receipt at its premises, in accordance with Article Appendix II of the French Transportation Code. In the event of damage, the Customer must state his/her reservations on the shipping document before signing it and take one or more photos of the damage. The damage must be described precisely. The Customer must inform Apothicom Distribution within 24 hours.

The scales of delivery charges, invoiced according to the geographical zones and type of shipment requested by the Customer, can be consulted in the Shipping rate section of Apothicom’s website.

Guarantee

All Products supplied by the seller benefit from the legal guarantee provided by articles 1641 et seq. of the French Civil Code.

In the event of non-conformity of a sold Product, it may be returned to the seller who will take it back, exchange it or reimburse it. The Product must be returned in its original packaging, and the nature of the non-conformity must be specified on the returns slip, the costs being borne by the seller.

All claims are to be made by e-mail to adv@apothicom.org.

Reimbursement is made within 14 (fourteen) days from receipt and inspection of the Product(s) by Apothicom Distribution. This includes reimbursement of the undamaged and unopened Product(s), excluding shipping costs.

No returns shall be considered without a return slip.

Any requests for exchange or reimbursement must be made by email to the following address: adv@apothicom.org within seven days from the date of delivery.


Personal data and respect for privacy


In accordance with the law relating to data processing, data files and individual liberties of 6 January 1978, nominative information relating to purchasers may be processed automatically.

Apothicom Distribution reserves the right to collect information on purchasers, including by the use of cookies.

Users have the right to consult and rectify data pertaining to them, in accordance with the law of 6 January 1978.

Apothicom Distribution undertakes not to pass on the information collected to any commercial partners whatsoever.

 


Applicable law


The present TCS are governed by French law.